Orchestrate your customers’ cross channel journey
Define rules and let FirstHive manage your customer conversations
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FirstHive enables marketers to automate real-time, behavior-based messaging so they can deliver beautiful, relevant, and effective campaigns across channels, including email, SMS, mobile, web, and social media.
Build and automate the entire customer journey communication starting with their first interaction on any touchpoint with your brand. You can build advance communication flow with our simple yet powerful flow builder, set number of rules and conditions and set specific campaigns for specific scenarios. You can also add lead scoring based on your lead’s behaviour and visualize the lead funnel based on the scoring. Ensure your funnel flows the way you intended it to.
Go beyond traditional automation logics and start engaging with your customers across channels that they care about the most. The most interesting part of this entire exercise is that with FirstHive, you can go across multiple channels to reach out to your customers or prospects with automated communication. For Instance, you can automate an ‘Introduction’ email to the people who have liked your post on Facebook. You can again set up a “discount offer” SMS text after a week to those who did not respond to your email. Or let the platform decide the ideal channel and time to reach out to your customers. Intelligent Automation, how you have never experienced it before.
Leave the finer details to us and concentrate on building the optimal customer journey using FirstHive. Our patent pending algorithms will automatically collate the customer information basis their transactions and interactions with your brand across channels, and tag the behaviour against the same shopper. This enables you to build powerful first party data repository, which you can use to ensure relevant messaging and yield higher conversions from your campaigns. Leave the ‘guessing’ to the amateurs and harness the power of ‘Big Data’ using FirstHive.