Apps & EcosystemAppsFH Pulse — Survey & Feedback
Survey & Feedback

Capture the data only customers can give.

Collect first-party and zero-party data directly from your audience. Combine self-reported feedback with behavioural and transactional data for a true 360° view.

0–10
NPS scale
No-code
survey builder
Real-time
sentiment trends
0NPS
Net Promoter Score+8 vs last quarter
0Response rate
😀
Sentiment
Promoters · Passives · Detractors
Part of the FirstHive App Ecosystem
Why FirstHive Survey

Turn feedback into richer profiles

Every response enriches the unified customer profile — so feedback doesn’t sit in a silo, it sharpens targeting, segmentation and prediction.

Enrich profiles

Add self-declared attributes to unified profiles automatically.

Win loyalty

Increase brand stickiness with influencers and key audiences.

Across journeys

Collect first-party feedback at every stage of the customer journey.

Live sentiment

Visualize real-time customer sentiment trends.

Tightly integrated

Unify behavioural, transactional and self-reported data inside the CDP.

Sharper targeting

Feed survey data into predictive models and ROI insights.

NPS that works

Purpose-built for Net Promoter Score

🔟

NPS question type

Editable 0–10 scale with fully customizable labels.

🎨

Custom branding

Your logo, fonts, banner and thank-you page.

🧩

Multi-question flows

Combine NPS with follow-up questions.

🔗

Personalized links

Send via email to known responders with tracking.

📲

Generic links

Use in SMS / WhatsApp campaigns for anonymous reach.

📊

Live dashboards

Response rates, NPS scores and sentiment trends.

Email — personalized trackingSMS & WhatsApp — generic linksCampaign-embedded linksKnown vs unknown taggingAuto profile enrichment
Get live fast

Ready to deploy

1
Activate the application

No setup required for most enterprise accounts.

2
Align on use cases

Agree survey use cases — e.g. post-purchase NPS.

3
Configure a vanity URL

Optional branded URL with SSL — map CNAME in DNS.

4
Go live & track

Launch and track results in real time.

🔒Privacy by design — consent fields auto-integrated, GDPR-aligned, secure storage & response handling.
Outcomes

Better data, better decisions

360°
Customer view
Zero-party
Data captured
Omnichannel
Distribution
Real-time
Enrichment

Hear directly from your customers

Capture zero-party data and enrich every profile — in real time, on any channel.